The LaundryGone SwimmingTeddyThe house

Terms and conditions

We would prefer you use the online contact/booking form and we will always make a courtesy call to confirm your booking. However, if you have any queries we are very happy to deal with those via email kimberley@wychwoodisleofwight.com , contact form or by telephone.

Arrival and departure

Our week runs from Friday-Friday. The house will be ready from 3pm. To allow for cleaning and inspection we ask that you leave by 10am on day of departure.

Damage

All damage and breakages are the responsibility of the hirer. Their costs shall be payable on demand. However, minor damage or breakages will not normally be charged.

Heating

The house is centrally heated and the costs are fully inclusive. The pool and hot tub are kept at a constant temperature throughout the year and these costs are also included.
We have an open fire and a quantity of coal and logs are provided.

Pets

As pets involve extra cleaning there will be an additional cost (see point 9 in summary of terms and conditions). Please contact us to discuss. Pets are not allowed in bedrooms or on furniture.

Linen

Linen is provided but you will need to bring your own beach towels. Please bring linen for cots in all cases.

Visitors with mobility difficulties

Accommodation is provided on two floors neither of which are wheelchair accessible. Persons with mobility impairments will need to be able to climb 5 steps (with sturdy handrail) to enter the house. There is a bedroom with en-suite shower facilities on this ground floor.

Party sizes

The maximum number of persons allowed, as stated on the site, must not be exceeded without our permission as there is sufficient sleeping arrangements and accommodation for this number. With expressed permission we can provide a sofabed facility. For comfort we recommend this is used for children. A cot is available at no extra charge.
The owners reserve the right to refuse or revoke any bookings from parties which may, in their opinion, be unsuitable for the property. The hirer is responsible for the property.

Amenities

The use of the amenities such as the pool and trampoline is entirely at the users risk and no responsibility can be accepted for injury, loss or damage to the user or visitors belongings. Liability and negligence is unaffected.

Complaints

Please contact the owners at the first opportunity if anything is unsatisfactory.

Summary of terms and conditions

  1. The contract of hire is between the Hirer and Kimberley Moore (the Owner) and a booking is not valid until the Owner provides written confirmation of that booking.
  2. A non-returnable booking deposit of 25% of the accommodation rental is to be paid at the time of booking. The balance of 75% is due six weeks before the commencement date. If the booking is made within six weeks of the commencement date, the full accommodation rental will be required. The Owner reserves the right to cancel a booking where full payment has not been received on or before 21 days prior to the commencement date.
  3. The Hirer must inform the Owner immediately in writing of a cancelled booking. In all cancellation situations the deposit is forfeited. Every endeavour will be made to re-let the property. However, subject to the discretion of the Owner, the Hirer will remain liable for full payment for the agreed rental period. The Hirer is strongly advised to take out cancellation and travel insurance.
  4. The Owner accepts no liability for any injury, loss or damage to guests and/or their belongings, damage by or to any third party or for damage to any motor vehicle or contents thereof.
  5. The maximum number of guests is restricted to the number declared at the time of booking. The Owner reserves the right to refuse admittance if this condition is not observed.
  6. The Hirer is responsible for taking care of Wychwood (the Property) during the rental period. All equipment and contents must be left clean and tidy upon departure, with the exception of linen and towels to be laundered at the Owner's expense. Additional cleaning charges will be made if the Property is left in an untidy, dirty condition. For the avoidance of doubt the Hirer must not use the Owner's towels outside the Property i.e. the Hirer must bring beach towels. The Property must be kept securely locked when left unattended and care must be taken not to expose the Property to any fire risk.
  7. The Owner reserves the right upon giving reasonable notice (except in the case of emergency when no notice shall be required) to enter the Property with or without workmen and equipment and to view the state and condition thereof and, if necessary, to carry out any repairs, alterations or other works, although we will obviously respect your right to privacy and try not to disturb your holiday.
  8. Any damage and breakages are the responsibility of the Hirer and the Owner reserves the right to levy appropriate charges to compensate for any reasonable damage caused by the Hirer. Very minor breakages will not usually be charged but should be advised to the Owner so that said items can be replaced before arrival of the next guests. The Owner reserves the right to repossess the Property at any time where serious damage has been caused.
  9. Small well-behaved dogs are welcome and a fee of £20 will be levied per dog per week; dogs must be kept off the furniture and the Hirer must bring dog beds, throws, towels and all necessary equipment to protect the Property. The Hirer must ensure all evidence of dogs is removed from the property, appropriately wrapped and disposed of into the dog bins at either end of Turf Walk and not into the flowerbeds.